Returns & Exchanges

1. 1

   Raise the request

   Open the order in your Adore account, pick the item and tell us why. Takes about a minute.

2. 2

   We approve & book pickup

   We check eligibility, then schedule a reverse pickup from your address, usually within 24 hours.

3. 3

   Quality check

   Your parcel reaches us and is inspected. This is where wear, missing tags or wrong items are caught.

4. 4

   Refund or exchange

   Once the check passes, your refund is issued, or your replacement is packed and shipped.

Reverse pickup is arranged through our courier partner, so you never have to pack a parcel yourself or pay postage up front.

You can follow every step — request, pickup, arrival at our warehouse, inspection, refund — under Returns in your account, and cancel a request there while it has not yet been collected. We use your account history to keep prices fair for everyone; see section 6.

Pickups occasionally fail. Your PIN code may be outside reverse pickup coverage, the rider may be unable to reach you, or the first attempt may simply miss you. We try up to 2 attempts. If pickup still can’t happen, we will ask you to self-ship instead, and we will reimburse ₹150 toward your return shipping (₹100 on an exchange). If the pickup fails through no fault of yours, we also waive the ₹149 return fee entirely. We’d rather you got your money back than have a failed pickup turn into a bad review.

You can return or exchange items bought on the Adore website within 7 days of delivery. Items must be:

• Unworn, unwashed and free from marks, odour or damage.
• With all original tags attached.
• In their original packaging, with the invoice.
• Free from perfume, deodorant, makeup or any other substance that makes them unsellable.

Items marked as final sale on the product page are not returnable or exchangeable — this is always shown clearly on the product page before you buy.

Anything bought during a sale, clearance or on a product page marked “Sale” can be exchanged for a different size, or converted to store credit — but it is not refundable to your payment method. This lets you try a sale item without the risk of losing the money entirely.

If a size does not work, exchange it for the next size up or down. Exchanges are subject to the replacement variant actually being in stock — we will tell you straight away if it isn’t and offer a full refund instead so you are not stuck.

Your first 1 exchange per order is free. Each additional exchange on the same order costs ₹149, which covers reverse pickup, return shipping and a second round of quality checking.

If something arrives damaged, faulty, or simply isn’t what you ordered, tell us within 48 hours of delivery with:

• Your order number.
• Photographs of the item as it arrived, including the packaging and the size or care tag.
• A short description of the fault.

In these cases we arrange and pay for the reverse pickup, waive any return or exchange fee, and refund the original shipping charge. A faulty item is replaced or fully refunded — your choice — at our cost.

Approved refunds go back to your original payment method, typically within 7 business days of the item passing inspection. Some banks take a further 2–3 days to post the credit to your statement.

The following are deducted where the return is at your choice:

• A ₹149 handling, return shipping and checking fee.
• The original shipping charge, since the parcel did reach you.
• Any discount benefit you received on the order, pro-rated across the items you are keeping.

Refunds are always issued to the original payment method — never to a different card, UPI ID or bank account. Storing refunds as store credit is a choice you can make, not a condition of getting your money back.

A generous return policy is only sustainable if honest customers keep getting good prices, so a small set of firm rules protects everyone:

• The reverse pickup fee exists because a return is two shipments, not one. It keeps our prices honest for the 99% of customers who keep their items.
• Every order gets a limited number of free exchanges. Unlimited free size-exchanges would let anyone order five sizes, keep one and return four at our expense.
• Items must come back resaleable. We inspect every returned item and a fair proportion go straight back on the shelf — so a worn or soiled item genuinely costs us money.

We monitor returns to keep prices fair. Behaviours we treat as abuse include returning a different, used or counterfeit item; returning an item after wearing or altering it; raising false damage claims; repeatedly returning most or all of an order; claiming refunds while raising chargebacks; and empty-box claims on orders tracking shows as delivered. Where we suspect abuse we may refuse the return, cancel the pending order, decline future orders, or withhold a refund. Our full list is in section 4 of our Terms & Conditions.

If your return is refused after inspection, we will email you the reason with photographs where relevant, and offer to send the item back to you at your cost. If you don’t collect it within 30 days the item may be disposed of and no refund is due. If you believe we have misjudged your return, reply to that email and a person — not an automated rule — will review it.

Most returns are simple, but a few things genuinely slow us down. We can’t process a return, refund or exchange where:

• The request is raised after the 7-day window.
• The item reaches us without the tags, invoice or packaging it arrived with.
• The handover details are wrong. The wrong item is handed to the rider, or the parcel is left unattended where it can be lost or rained on.
• We can’t reach you. Please keep your phone active for the duration of the pickup and QC window.

We’re not trying to catch people out here. We simply can’t refund an item we never received. If something here applies to you, tell us and we’ll almost always find a way to sort it out.

Returns are raised from your own account, where the order is already linked to you:

1. Go to your orders and open the order.
2. Under the item, choose “Return or exchange”, pick Refund or Exchange, and select your reason.
3. For an exchange, choose the size you want. Damage or wrong-item claims ask for a photo of the parcel. We can’t verify those without one.
4. Submit, and we’ll confirm by email within 24 hours.

Once we approve, we arrange the reverse pickup from your address and email you the details.

We only ask you to pick from these reasons, because each one tells us whether the return costs us money:

Can’t find your order, or the order was placed as a guest? Email us the order number and we will attach it to your account. Full details on the contact page.