Shipping Policy

This summary is for convenience. The detailed terms below apply in full.

This Shipping Policy covers processing, dispatch, delivery, tracking, failed deliveries and address changes for every order placed on the Adore website. By placing an order, paying for it, choosing a delivery option or accepting a delivery, you confirm that you have read and accepted this policy along with our Terms & Conditions.

We ship across all serviceable PIN codes in India. Before you pay, we check your PIN code against live courier availability and the weight of your parcel. If your PIN code is not serviceable we will tell you straight away rather than take your money. A pickup point may be a better option.

Orders are typically processed within 1–3 business days of confirmed payment. Processing includes picking and checking your items, packing, and generating a label with our courier partner. Orders placed after 2:00 PM IST, or on Sundays and public holidays, are usually processed the next working day.

During sale periods, festive seasons and stock sales, processing may take slightly longer. We will let you know by email if your order is delayed.

• Standard delivery. Typically 3–7 business days after dispatch to most PIN codes.
• Metro cities. Usually 2–4 business days after dispatch.
• North-east, hill regions and remote PIN codes. Typically 5–10 business days after dispatch.

The most accurate estimate for your address is the delivery date shown in your bag once you enter your PIN code, and again at checkout before you pay. Timelines are estimates, not guarantees. Couriers operate on their own schedules, and weather, road conditions, strikes, public holidays and logistics congestion can extend them. Risk of loss passes to you when the parcel is delivered to the address you gave us.

• Live courier rates. The amount we charge is the actual rate quoted by our courier partner for your PIN code and your parcel’s packed weight, shown to you at checkout before payment.
• Free shipping. Shipping is free on orders above ₹1299, applied automatically.
• Fallback rate. If a live rate cannot be retrieved for a PIN code, a flat rate of ₹79 applies.
• Changes. Rates may change with courier pricing or fuel surcharges. The rate shown at checkout is the rate that applies to your order.

Shipping charges are not refundable once an order has been dispatched, except where an item is defective or incorrect. In which case we cover the cost of returning it. Our returns and exchange terms live in section 3 of our Terms & Conditions.

Adore is a prepaid store. We open a secure payment window for your order total, and your parcel is booked with our courier partner only after the payment is confirmed. We never ask for card details over email, message or phone. If anyone claiming to be from Adore does, please tell us immediately.

You will receive an order confirmation email once payment goes through, followed by a shipping email with your courier’s tracking link as soon as the parcel is picked up. Tracking updates can take up to 24 hours to appear after the courier scans the parcel. If a parcel shows no movement for 5 business days, contact us and we will chase it with the carrier on your behalf.

• Please check your name, phone number, address and PIN code carefully before paying. Couriers deliver to whatever address we give them.
• Before dispatch. If something is wrong, email us with your order number and we will try to correct it. We cannot guarantee an edit once the parcel has left our warehouse.
• After dispatch. An address change usually means a cancellation and a new order, so please contact us within a few hours rather than days.
• An undeliverable parcel returned to us (RTO) due to an incorrect address may be refunded less the original shipping charge and any re-shipping fee we have incurred. Please double-check your details; it saves everyone time.
• Please keep your phone number active. Many couriers call before delivery, and undelivered parcels are often returned simply because nobody answered.

If delivery fails on the first attempt, couriers usually attempt delivery two or three times and hold the parcel at a local centre before returning it to us. Undelivered parcels are refunded to the original payment method once the parcel reaches us and the return is recorded. We are not able to ship again at our cost.

If tracking shows delivered and you have not received your parcel, please check with neighbours, your building reception or the delivery agent, then contact us within 48 hours of the delivery status update. We will raise a delivery investigation with the courier and share the outcome. Claims made after 48 hours are difficult for us to verify and may not be eligible for a refund.

If your parcel arrives damaged or contains the wrong item, please photograph the packaging and the item as it arrived, and email us with your order number within 48 hours of delivery. We will arrange a replacement or a full refund, and we will cover the return shipping.

We are not liable for shipping or delivery delays caused by events outside our reasonable control: courier failures, logistics congestion, strikes, natural disasters, epidemic or pandemic measures, government action, transport disruption, cyberattacks or platform outages. Where we can, we will offer a full refund instead of a delayed parcel; your statutory consumer rights are unaffected.

We may update this policy from time to time as our logistics, courier partners or legal obligations change. The version on this page at the time your order is placed is the version that applies to it.

Questions about a delivery? Send us your order number and we will look into it straight away. The more detail you share (order ID, contact number, email and screenshots of the tracking page), the faster we can help. Use the contact page.